把重要的事，写在付款之前。The important details, before you pay.

隐私政策

1. 谁负责处理信息

本政策中的“我们”指 ImageHalo。有关账户、隐私、付款或退款的问题，请通过本页“客服与联系”部分列明的专用邮箱联系我们。

2. 我们处理哪些信息

• 账户信息：用户名、邮箱地址、密码哈希、账户状态与创作点余额。
• 创作内容：提示词、上传的图片或参考素材、生成和编辑结果、项目及版本关系。
• 服务与安全记录：登录和请求时间、IP 地址、设备或浏览器相关请求信息、任务状态、错误及安全审计记录。
• 交易记录：订单号、点包、金额、币种、付款状态和 Stripe 交易标识。银行卡或支付宝账号等支付工具信息由 Stripe 处理，我们不在应用数据库中保存完整卡号。
• Cookie：用于保持登录、CSRF 防护和语言/界面偏好所必需的 Cookie 或本地存储。

3. 处理目的和方式

我们仅为创建和维护账户、执行图片生成或编辑、保存作品历史、完成付款和退款、保障安全、防止滥用、处理客服或权利请求，以及履行法律义务而处理这些信息。我们不会将你的私人作品作为公开社区内容，除非你主动执行明确的公开分享操作。

4. 第三方处理与数据流转

为完成服务，必要信息可能发送给 Stripe、托管和存储供应商，以及部署时配置的模型服务商（可能包括 Azure OpenAI 或 OpenRouter 及其上游模型提供商）。这些服务可能在你所在地区以外处理数据，并适用各自的隐私和安全规则。请勿上传不适合交由这些服务处理的敏感素材。

5. 保存、删除与安全

可选访问统计：仅在启用 Google Analytics 4 且你明确同意后，我们才加载 Google 的统计脚本并使用统计 Cookie，衡量访问、注册、生成和购买转化。统计包含浏览器与设备信息、简化页面地址、来源网站、功能事件，以及购买时的订单编号、套餐、金额和币种；我们不主动发送邮箱、用户名、提示词或图片内容。Google 可能在你所在地区以外处理这些信息。拒绝不影响服务，可随时通过本节的“更改 Cookie 选择”撤回并清除本站统计 Cookie。偏好和统计 Cookie 最长保存 180 天；Google 端事件数据保存期限以部署时设置为准（默认接入指引为 2 个月）。撤回不会自动删除已发送的数据，可联系客服提出相关请求。详情参见 Google 隐私政策。

账户资料、生成记录与作品当前会在账户有效期间保存，以支持历史查看和继续编辑；订单和安全记录会按财税、反欺诈及争议处理所需期限保存。收到有效删除请求后，我们会在法律允许且不影响未决付款、争议或法定义务的范围内删除或去标识化相关信息。备份和日志可能在受控轮换周期内延迟清除。

6. 你的权利

在适用法律范围内，你可以询问我们处理了哪些个人信息，要求访问、更正、复制或删除，撤回基于同意的处理，注销账户，或对自动化处理和跨境传输提出问题。为保护账户，我们可能要求进行合理的身份核验。

7. 未成年人

ImageHalo 面向具备相应民事行为能力的用户，不以未满 14 周岁的儿童为目标。未满 18 周岁的用户应在监护人阅读并同意本政策与服务条款后使用。若监护人认为儿童信息被不当提交，请通过客服渠道联系我们核实并处理。

Privacy Notice

1. Who is responsible for your information

“We” means ImageHalo. For account, privacy, payment, or refund questions, contact us through the dedicated email listed under “Support & Contact” on this page.

2. Information we process

• Account data: username, email address, password hash, account status, and creation-credit balance.
• Creative content: prompts, uploaded images or references, generated and edited results, projects, and version relationships.
• Service and security records: login and request time, IP address, device or browser request data, task status, errors, and security audit records.
• Transaction records: order number, credit pack, amount, currency, payment status, and Stripe transaction identifiers. Payment-instrument information, such as full card details, is handled by Stripe and is not stored in the application database.
• Cookies: essential cookies or local storage used for login, CSRF protection, and language or interface preferences.

3. Why and how we process it

We process this information only to create and maintain accounts, perform image generation or editing, retain work history, complete payments and refunds, secure the service, prevent abuse, handle support or rights requests, and comply with legal obligations. We do not publish private work to the community unless you take an explicit sharing action.

4. Third parties and international processing

To provide the service, necessary information may be sent to Stripe, hosting and storage providers, and model services configured by the operator, which may include Azure OpenAI, OpenRouter, and their upstream model providers. They may process data outside your region under their own privacy and security rules. Do not upload sensitive material that should not be handled by those services.

5. Retention, deletion, and security

Optional analytics: only when Google Analytics 4 is enabled and you explicitly consent do we load Google's analytics script and use analytics cookies to measure visits, registration, generation, and purchase conversion. Analytics includes browser and device information, simplified page addresses, referring sites, feature events, and order ID, pack, amount, and currency for purchases. We do not intentionally send email addresses, usernames, prompts, or image content. Google may process this information outside your region. Declining does not affect the service. Use “Change cookie choice” in this section to withdraw and clear this site's analytics cookies. Preferences and analytics cookies last up to 180 days; event retention at Google follows the deployment setting (our setup guide specifies 2 months). Withdrawal does not automatically delete previously sent data; contact support for related requests. See the Google Privacy Policy.

Account details, generation records, and work are currently retained while an account remains active so that history and continued editing work. Orders and security records are retained as needed for tax, fraud prevention, and dispute handling. Following a valid deletion request, we delete or de-identify relevant information where permitted and where this does not interfere with pending payments, disputes, or legal obligations. Backups and logs may clear later through controlled rotation.

6. Your rights

Subject to applicable law, you may ask what personal information we process, request access, correction, a copy, or deletion, withdraw consent-based processing, close your account, or ask about automated processing and international transfers. We may perform reasonable identity verification to protect the account.

7. Minors

ImageHalo is intended for users able to enter the relevant agreement and is not directed to children under 14. Users under 18 should use the service only after a guardian has reviewed and accepted this notice and the Terms. A guardian who believes a child’s data was submitted improperly should contact support for verification and handling.

服务条款

1. 接受条款与账户责任

注册、登录、使用 ImageHalo 或购买创作点，即表示你已阅读并同意本条款、隐私政策和退款政策。你应提供准确账户信息、保护登录凭据并对账户内的活动负责。发现未经授权使用时，请尽快联系支持渠道。

2. 服务内容与 AI 局限

ImageHalo 提供提示词、图片生成和编辑、作品管理及相关创作工具。AI 输出具有不确定性，可能不准确、不完整、与提示不一致，或与第三方内容相似。你应在发布、生产或商用前自行审查，不应将输出作为医疗、法律、金融或其他专业意见。

3. 素材、输出与第三方权利

你保留对合法提交素材的相应权利，并授权我们及必要服务商仅为提供、保障和改进当前服务而处理这些素材。你应确保有权上传和处理素材，并对输出的使用负责。涉及人物肖像、商标、版权作品、个人信息或保密信息时，应取得必要授权；我们不保证任何输出可以注册知识产权、独占使用或不侵权。

4. 禁止行为

• 违法、欺诈、骚扰、侵犯隐私或知识产权，或者制作被适用法律禁止的内容；
• 冒充他人、规避安全或限流措施、批量注册骗取赠送点数，或对服务进行攻击和逆向滥用；
• 提交恶意代码，未经授权抓取私人内容，或使用服务对个人作出高风险自动化决定。

5. 创作点与服务变更

创作点是仅用于 ImageHalo 内计费操作的数字服务额度，不是现金、存款、虚拟货币或投资产品，不可转让或兑换现金。点包为一次性购买，不自动续费。操作前显示的消耗为当前价格；我们可以对未来操作调整价格，但不会追溯扣除已经完成交易的点数。

6. 暂停、终止与责任边界

出现安全风险、违法行为、付款争议、滥用或严重违反条款时，我们可以限制或暂停相关账户，同时保留法律要求的记录。服务按实际可用状态提供；在适用法律允许范围内，我们不对未经过人工复核的 AI 输出、用户素材或第三方服务中断所造成的间接损失负责。本条款不排除法律不能排除的消费者权利或责任。

7. 条款更新

重大变更会通过网站显著位置或账户内通知，并更新页面日期。对价格、隐私或已购买权益产生实质影响的变更仅向前适用；法律另有要求的除外。

Terms of Service

1. Acceptance and account responsibility

By registering, signing in, using ImageHalo, or purchasing creation credits, you acknowledge these Terms, the Privacy Notice, and the Refund Policy. You must provide accurate account information, protect login credentials, and take responsibility for account activity. Contact support promptly if you notice unauthorized use.

2. Service and AI limitations

ImageHalo provides prompt, image generation and editing, work management, and related creative tools. AI output is probabilistic and may be inaccurate, incomplete, inconsistent with a prompt, or similar to third-party content. Review output before publication, production, or commercial use. Do not treat it as medical, legal, financial, or other professional advice.

3. Inputs, outputs, and third-party rights

You retain the rights you lawfully hold in submitted material and authorize us and necessary providers to process it only to provide, secure, and improve the current service. You must have the right to upload and process inputs and are responsible for output use. Obtain necessary permission for likenesses, trademarks, copyrighted work, personal data, or confidential information. We do not promise that output can be registered, used exclusively, or used without infringing third-party rights.

4. Prohibited conduct

• Illegal, fraudulent, harassing, privacy-invasive, or infringing activity, or content prohibited by applicable law;
• Impersonation, bypassing security or rate limits, bulk registration to obtain bonus credits, attacking the service, or abusive reverse engineering;
• Submitting malicious code, collecting private content without authorization, or using the service for high-risk automated decisions about people.

5. Creation credits and service changes

Creation credits are digital-service units usable only for metered ImageHalo operations. They are not cash, deposits, cryptocurrency, or investments; they cannot be transferred or redeemed for cash. Packs are one-time purchases and do not auto-renew. The usage charge shown before an operation is the current price. Future pricing may change, but completed credit transactions will not be retroactively repriced.

6. Suspension, termination, and limits

We may restrict or suspend accounts for security risks, illegal conduct, payment disputes, abuse, or material breach, while retaining records required by law. The service is provided as available. To the extent permitted by law, we are not responsible for indirect loss caused by AI output that has not been reviewed, user-provided material, or third-party interruptions. Nothing here excludes non-waivable consumer rights or liability.

7. Changes to these Terms

Material changes will be announced prominently on the site or in the account and the update date will change. Changes materially affecting prices, privacy, or purchased rights apply prospectively unless the law requires otherwise.

退款政策

1. 先区分两种“退回”

• 创作点退回：已扣点任务未成功交付时，系统根据任务最终状态自动退回相应创作点；部分交付仅收取成功交付部分对应的点数。
• 货币退款：将人民币或美元付款按原交易币种通过 Stripe 退回原付款方式，需要单独提出申请并完成订单和账户核验。

2. 可以提出货币退款的情况

你可以就重复扣款、未经授权付款、付款后创作点未到账且无法补发、法律要求的消费者退款，或尚未使用的误购点包提出申请。已经使用、转化为生成服务或因违反条款被限制的点数，通常不支持按用户主观满意度退款，但适用法律另有要求或服务存在实质故障的除外。

3. 如何申请

1. 通过本页已配置的客服渠道联系，不要公开发送完整卡号、验证码或密码。
2. 提供 ImageHalo 用户名、注册邮箱、Stripe 收据中的订单标识、付款日期、金额和问题说明。
3. 我们核对订单、点数使用和系统记录后告知结果；批准后由 Stripe 原路退款。银行或支付渠道的到账时间由相应机构决定。

4. 争议与拒付

如果你怀疑付款未经授权，请先保护账户并及时联系发卡机构和客服。直接发起拒付可能导致订单和相应点数被冻结或冲正，以避免同一交易重复补偿；这不会限制你依法享有的争议权利。

Refund Policy

1. Two different kinds of return

• Credit return: if a charged task is not delivered successfully, the system returns the corresponding creation credits according to final task status. Partial delivery is charged only for the delivered portion.
• Monetary refund: returning a CNY or USD payment in its original transaction currency through Stripe requires a separate request and account and order verification.

2. When you can request a monetary refund

You may request review for a duplicate charge, unauthorized payment, credits that were not delivered and cannot be reissued, a consumer refund required by law, or an unused pack bought by mistake. Credits already used or converted into generation services, or restricted because of a Terms violation, are generally not refundable solely because of subjective dissatisfaction, except where applicable law requires otherwise or the service had a material failure.

3. How to request one

1. Use a configured support channel on this page. Never send a full card number, verification code, or password in public.
2. Include your ImageHalo username, registered email, order identifier from the Stripe receipt, payment date and amount, and a description of the issue.
3. After checking the order, credit use, and system records, we will communicate the outcome. Approved refunds are returned by Stripe to the original payment method; timing is controlled by the relevant bank or payment provider.

4. Disputes and chargebacks

If you suspect an unauthorized payment, secure the account and promptly contact both the card issuer and support. A chargeback may cause the order and corresponding credits to be frozen or reversed to avoid duplicate compensation. This does not limit statutory dispute rights.

客服与联系

客服可协助处理账户访问、付款与到账、退款申请、隐私权利请求、安全事件和内容举报。为了核验，请从注册邮箱联系或准备订单信息，但不要发送密码、短信验证码或完整支付工具信息。

Support & Contact

Support can help with account access, payments and credit delivery, refund requests, privacy rights, security incidents, and content reports. Contact us from the registered email or have the order information ready for verification, but never send passwords, one-time codes, or full payment-instrument details.